Return & Refund Policy

Last Updated: June 2026

At 3D Mind Spark, we want you to be satisfied with your purchase. Please review our Return & Refund Policy below before placing an order.

30-Day Return Window

We offer returns within 30 days of the delivery date.

To qualify for a return, the item must meet all of the following conditions:

• The product is completely unopened and unused
• The product remains in its original sealed packaging
• The item is in resalable condition
• The return request is submitted within 30 days of delivery

Non-Returnable Items

For safety, quality control, and product integrity reasons, we cannot accept returns for:

• Opened products
• Used products
• Products with broken seals or opened packaging
• Products damaged due to misuse, improper handling, or normal wear and tear
• Clearance, promotional, or final sale items

Any item returned that does not meet the above requirements may be refused and returned to the sender.

How to Request a Return

To start a return, please contact us at:

support@3dmindspark.com

Please include:

• Your full name
• Order number
• Reason for return
• Photos of the unopened product (if requested)

Once your return is approved, we will provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Please note that your financial institution may require additional processing time before the funds appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@3dmindspark.com.

Please include photos of the product and packaging so we can quickly resolve the issue.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and will be subject to the terms of this Return & Refund Policy.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@3dmindspark.com

We are committed to providing excellent customer service and will do our best to assist you promptly.